TERMS AND CONDITIONS
A. GENERAL TERMS
1. Consumer advisory — Frasers Property Retail Management Pte Ltd, the holder of FRx Gift Card stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.
2. Purchasers are required to download the complimentary Frasers Experience (FRx) app and sign up as an FRx member to qualify for this event.
3. For any further assistance, please email FRHelp@frasersproperty.com.
B. HOW TO APPLY FOR FRASERS EXPERIENCE MEMBERSHIP
1. Frasers Experience (FRx) is Frasers Property Singapore’s multi-feature app which allows FRx members to shop, dine and play seamlessly. FRx provides an enhanced customer experience bringing greater ease and utility to shoppers across the following 11 Frasers Property Singapore developments:
Causeway Point, Century Square, Eastpoint Mall, Hougang Mall, Northpoint City, Tampines 1, The Centrepoint, Tiong Bahru Plaza, Valley Point, Waterway Point and White Sands.
2. Membership is FREE. Singapore residents and tourists from India, Indonesia, Malaysia, Philippines or Thailand aged 18 and above may register as an FRx member via the FRx app, FRx website or through Customer Service at any of the Frasers Property Singapore developments. During the registration process, the applicant must provide his/her current, complete and accurate personal particulars as requested, including without limitation his/her full name, a verified mobile number, email address and such other information as may be required from time to time.
For verification purposes, the applicant will be required to perform a one-time verification of their local mobile number in order to access the Programme on the FRx app or through Customer Service at any of the Frasers Property Singapore malls.
To apply, download the FRx app which is available on the App Store and Google Play and start enjoying FRx member’s benefits. Details can be found here.
For instant rewards / additional perks, please see table below under “C. Redemption”.
C. REDEMPTION
1. Frasers Experience (FRx) members enjoy these instant rewards/additional perks:
Scan your FRx QR code in the FRx app when paying in-store. The qualifying spend must be scanned to the same FRx account.
Your Lucky Turn Awaits
1 August to 14 September 2025
Updated as of 7 Aug 2025, 9.35pm: The KKday voucher is fully redeemed.
Redeem a Gachapon token with $120 ($150 at supermarket) spent, and receive 2 Gachapon tokens when you spend at the selected store categories:
- Fashion Wear & Accessories
- Furniture, Furnishings, and Household
- Hair & Beauty
- Jewellery & Watches
- Minimum spend of $20 in a single transaction at any participating FRx stores.
- Maximum 3 same-day, same-mall transactions at any participating FRx stores.
- Limited to the first 9,100 redemptions.
- Limited to a single redemption per FRx member per day, regardless of total amount spent.
- Present your FRx QR code in person to verify transaction details scanned to the same account on the day of purchase to redeem a Gachapon token for play at Customer Service, L2 (North Wing).
- Qualifying spend must be scanned to the same FRx account.
- Limited to one redemption per FRx member per day, in person, on a first-come, first-served basis, and while stocks last.
Golden Draw
1 August to 14 September 2025
Snag one of 40 Golden Tickets from the Gachapon and strike gold in our sure-win Golden Draw.
Prizes include:
- Dyson Supersonic NuralTM Hair Dryer
- 2D1N Stay at Capri by Fraser, China Square
- iPad Air
- Gold Enchantment Necklace (999 Gold)
- Gold Mahjong 13 Wonders Set (999 Gold; 13pcs x 1g each)
- Metalor Switzerland Gold Bar (10g)
- Golden Treasure Pot (999 Gold)
- Golden Fortune Cat Pot (999 Gold)
- Petite Star Gold Bean (999 Gold; bundle of 5 x 1g each)
- Petite Heart Gold Bean (999 Gold; bundle of 5 x 1g each)
- Nespresso Vertuo Pop
- Ogawa Omknee2
- Ogawa Mobile Shiatsu Lite
- Osim uLove 3 Well-Being Chair
- Osim uDiva Multi-Functional Sofa - 2 Seater (1M + 1S)
- Osim Invisible Massage Chair (uJolly Sync + uPhoria Sync)
- Osim uThrone S Gaming Chair
- Osim uAlpine Smart 2 Air Purifier
- Stryv Products
- Prizes for the 40 golden ticket winners will be determined through a randomised computer draw. The draw will be conducted on 30 September 2025.
- The winners will be notified by phone or email within 7 days after the determination of the results. The list of winners will also be announced via Facebook (@fps.NorthpointCity) and Instagram (@northpointsg).
SG60 Collectibles
1 August to 14 September 2025
Updated as of 10 Aug 2025, 7.47pm: The limited-edition Ang Ku Kueh GirlTM SG60 Tumbler is fully redeemed.
Receive a limited-edition Ang Ku Kueh Girl™ SG60 tumbler (worth $35.90) with $200 ($250 at supermarket) spent.
- Minimum spend of $20 in a single transaction at any participating FRx stores.
- Maximum 3 same-day, same-mall transactions at any participating FRx stores.
- Limited to the first 1,480 redemptions.
- Limited to a single redemption per FRx member per day, regardless of total amount spent.
- Present your FRx QR code in person to verify transaction details scanned to the same account on the day of purchase at Customer Service, L2 (North Wing) to redeem.
- Qualifying spend must be scanned to the same FRx account.
- Limited to one redemption per FRx member per day, in person, on a first-come, first-served basis, and while stocks last.
SG60 $6 FRx eDeals
1 to 10 August 2025
Redeem a $6 eDeal for 60 FRx Points
- Promotion is valid from 1 to 10 August 2025.
- Limited to 1 redemption per FRx member per day.
- Not valid with any other in-store promotions, offers, vouchers and/or privileges.
- All eVouchers are available on a first-come, first-served basis and while stocks last.
- eVouchers are non-refundable, non-transferable, and non-exchangeable.
- Other terms and conditions apply.
- All information is correct at the time of publishing and the respective retailers reserve the right to vary and amend the offers, and the terms and conditions of these offers without prior notice.
Weekly $5 FRx eDeals
11 August to 14 September 2025
Redeem a $5 eDeal for 50 FRx Points
- Promotion is valid from 11 August to 14 September 2025.
- Limited to 1 redemption per FRx member per day.
- Not valid with any other in-store promotions, offers, vouchers and/or privileges.
- All eVouchers are available on a first-come, first-served basis and while stocks last.
- eVouchers are non-refundable, non-transferable, and non-exchangeable.
- Other terms and conditions apply.
- All information is correct at the time of publishing and the respective retailers reserve the right to vary and amend the offers, and the terms and conditions of these offers without prior notice.
2. To qualify for any instant rewards redemption, FRx members must scan their FRx QR Code when making payments at participating stores prior to redemption. The qualifying spend must be scanned to the same FRx account.
3. The following receipts, including but not limited to, are not entitled to instant rewards redemption: non-profit organisations, childcare centres, banks and financial institutions, offices, libraries, AXS/SAM machines, pushcarts/kiosks/roadshows/atrium fairs, voucher/gift card/cashcard/stored value card/prepaid SIM card top-up transactions and purchases, money changers, ATMs, FRx Gift Card purchases, bill/instalment payments/deposits, insurance policy payments, SISTIC ticket purchases, lottery tickets, deposits and payments made via cheque, GIRO or Medisave.
4. For supermarket spending from FairPrice, FRx members must present same-day, same-mall receipts along with their QR code at FairPrice Customer Service to earn FRx Points.
5. All instant rewards are available on a first-come, first-served basis and while stocks last. All instant rewards must be taken as they are and are not exchangeable for cash or in kind.
6. All instant reward benefits may vary across all malls. Please check details at Customer Service, Level 2 (North Wing).
7. The Management of Northpoint City reserves the right to sight all purchases before granting redemption.
8. The Management of Northpoint City decision on all matters relating to the Promotion will be determined at its reasonable discretion and is final and binding on all participants.
9. The Management of Northpoint City shall not be responsible for the quality, merchantability or the fitness for any purpose or any other aspect of the products and/or services provided by third parties and the Management of the respective malls shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the products and/or services provided by third parties. All disputes about the quality or performance of the products and/or services shall be resolved directly with the third party.
10. The Management of Northpoint City shall not be responsible for the quality, merchantability or the fitness for any purpose or any other aspect of the products and/or services purchased by the Management of the respective malls from third parties with the vouchers (“Redeemed Products”) and the Management of the respective malls shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the Redeemed Products. All disputes about the quality or performance of the Redeemed Products shall be resolved directly with the third party.
11. The Management of Northpoint City reserves the right, at its reasonable discretion, to vary, add to, or delete the Promotion terms and/or terminate the Promotion at any time.
D. LUCKY DRAW
1. Prizes for the 40 golden ticket winners will be determined through a randomised computer draw. The draw will be conducted on 30 September 2025 at 930 Yishun Avenue 2, #B2-13, Northpoint City Centre Management Office, Singapore 769098.
2. The winners will be notified by phone or email within 7 days after the determination of the results. The winners will also be announced via Facebook (@fps.NorthpointCity), Instagram (@northpointsg), and website (https://www.northointcity.com.sg/).
E. OTHERS
1. All other terms and conditions pertaining to the FRx Programme apply. For more information, please visit www.FrasersExperience.com.
2. In the event of any dispute, decisions made by the Management of Northpoint City will be final and no correspondence will be entertained.
3. Information is correct at the time of publishing. The Management of Northpoint City reserves the right to change the Terms and Conditions as it deems fit without prior notice.