Please update your Frasers Experience (FRx) app to the latest version to share in the abundance.
Easily share prosperity sustainably with FRx eHong Baos via the Frasers Experience (FRx) app and be rewarded, compliments of GrabPay!
From 17 January 2022 (8am), send a minimum of $12 eHong Baos to two unique email addresses per day via the FRx app and get a $6 Frasers Property Digital Gift Card - that’s a bonus 25% value! What’s more, you will automatically qualify for a chance to win your share of $8,880 in our FRx eHong Bao draw!
Have fun choosing from three eHong Bao colours, and add a customisable message for a personalised touch.
A cherished tradition made sustainable, let the eGifting begin! Tap to send now.
Your FRx eHong Bao will be added to your e-wallet as a Digital Gift Card in the Frasers Experience (FRx) app. Please ensure you are on a mobile device to complete the steps below.
For further assistance with loading your FRx eHong Bao, please contact FRHelp@frasersproperty.com.
Frequently Asked Questions
1. What is the FRx eHong Bao and how does it work?
The FRx eHong Bao is in the form of a Frasers Property Digital Gift Card. Any FRx member can gift these to family and friends, and stand to bag great rewards!
2. How much can I gift recipients?
The minimum amount is $12, followed by $20, $50, $100, $200 or any other desired amount.
To qualify for a $6 Frasers Property Digital Gift Card, send a minimum of $12 FRx eHong Baos to 2 unique recipients on the same day. The recipient must not be previously gifted throughout the campaign.
3. What payment options do you accept?
Only available with GrabPay.
Please top up your GrabPay wallet with sufficient credits before gifting your eHong Bao. The GrabPay auto-debiting feature is not applicable for this purchase. For payment related enquiries, please contact Grab Help Centre.
4. How do I gift FRx eHong Baos to the intended recipients?
All you need is to tap on the FRx eHong Bao banner in the FRx app. You will be directed to a landing page where you simply need to:
a. Key in your name and email.
b. Select the amount to gift (minimum amount of $12).
c. Choose from a red, orange or blue FRx eHong Bao.
d. Add a custom greeting for your recipient.
e. Make payment with GrabPay.
5. What can recipients do with the FRx eHong Baos?
They can use the Digital Gift Cards to offset their purchases at any malls of Frasers Property. Digital Gift Cards are accepted at participating retailers ("Gift Card Participating Merchants") at the malls managed by FPRM ("Frasers Property Malls"), the full list of which may be obtained from http://bit.ly/FrasersDGC.
6. Is there an expiry date for the FRx eHong Baos?
The expiry date is 1 year from the date of the purchase by the sender and gifted to the recipient
7. What happens if my recipient is not an FRx member? How will they know that I have sent them an FRx eHong Bao?
The recipient does not need to be an FRx member to be sent an FRx eHong Bao. They will, however, need to sign up for the FRx app in order to utilise their FRx eHong Bao.
Once the FRx eHong Bao has been gifted, the recipient will receive an email with a link to launch the FRx app if they are current FRx members, or the App Store / Google Play Store depending on the device for non-members.
8. What happens if I key in the wrong email address by mistake?
Due to security reasons, we are unable to amend the wrong email address and will have to process a refund. Please email us at FRHelp@frasersproperty.com
and we will assist you accordingly.
9. What happens if I encountered issues during the payment process?
Email us at FRHelp@frasersproperty.com
with a screenshot of the transaction details and we will assist you accordingly. Transaction details should include the amount, date, time and transaction ID.
10. How do I qualify for one lucky draw chance?
Senders can qualify for one lucky draw chance if they send a minimum of $12 FRx eHong Baos to one unique recipient. The recipient must not be previously gifted.
11. How many lucky draw chances can I get?
Senders can get as many lucky draw chances from 17 January 2022 to 20 February 2022 as long as they send a minimum of $12 FRx eHong Baos to one unique recipient. Ten lucky winners will eventually be drawn and will each receive a $888 Frasers Property Digital Gift Card.
12. Do I earn Frasers Points / GrabRewards points when I purchase a FRx eHong Bao for this campaign?
Frasers Points will not be issued for any purchase of Frasers Property Digital Gift Cards. Frasers Points will be issued for transactions above $10 where Frasers Property Digital Gift Card is used to offset the payment. GrabRewards members can get up to 2% back GrabRewards points..
TERMS AND CONDITIONS
Consumer advisory — Frasers Property Retail Management Pte. Ltd (FPRM), the holder of Frasers Property Digital Gift Card stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.
Purchasers are required to download the complimentary Frasers Experience (FRx) app and sign up as an FRx member to qualify for this promotion.
Frasers Property Digital Gift Cards are accepted at participating retailers (“Gift Card Participating Merchants“) at the malls managed by FPRM (“Frasers Property Malls“), the full list of which may be obtained from http://bit.ly/FrasersDGC.
Payment confirmation will be reflected in the Grab app. FPRM will not be held responsible for any unsuccessful transactions due to insufficient funds in GrabPay Wallet or any other reason. For any payment-related inquiries, please contact Grab Help Centre.
All other terms and conditions pertaining to the FRx Programme remain unchanged. For more information, please visit here.
For any further assistance, please email FRHelp@frasersproperty.com.
Get a $6 Frasers Property Digital Gift Card when you send a minimum of $12 FRx eHong Baos to 2 unique email addresses per day via the FRx app
From 17 January to 20 February 2022
Get a $6 Frasers Property Digital Gift Card each day when you send an FRx eHong Bao with a minimum value of $12 in Frasers Property Digital Gift Card to two (2) unique email addresses per day with GrabPay via the FRx app. The recipient must not be previously gifted throughout the duration of the campaign.
This promotion is limited to a single redemption per FRx Member per day and up to two (2) unique email addresses per day. Limited to first 10,000 redemptions with GrabPay.
$6 Frasers Property Digital Gift Card will be auto-credited to FRx members’ e-wallet when qualifying spend is met.
An in-app confirmation will be sent when the Frasers Property Digital Gift Card(s) are successfully added to FRx member’s e-wallet.
The stored value in each Frasers Property Digital Gift Cards expires one (1) year from date of purchase.
Frasers Property Digital Gift Cards once sold will not be refunded.
Receive a chance to win your share of $8,880 in Frasers Property Digital Gift Cards in our FRx eHong Bao draw
From 17 January to 20 February 2022
The Management and employees of Frasers Property Singapore are not eligible to participate in all mall-run lucky draws.
Frasers Experience (FRx) members earn an electronic lucky draw chance with every FRx eHong Bao sent to a unique email address (minimum amount of $12) with GrabPay within the promotion period. Electronic lucky draw chances are registered in the system when the spending requirement is met.
Ten (10) lucky FRx members will stand to win a $888 Frasers Property Digital Gift Card each at the end of the campaign period.
The lucky draw will be conducted at 438 Alexandra Point, #03-01A, Singapore 119958, on 28 February 2022.
The winners will be notified by phone or email.
The prize must be accepted as awarded and is not transferable, exchangeable for cash or in kind.
Frasers Property Retail reserves the right to donate unclaimed prize to a charity of its choice or replace the prize with an item of similar value at any time and without notice in its absolute discretion.
Data of each participant will be collected, stored and processed for the purposes of administering and assessing this contest. By joining this contest, participants consent to and grant Frasers Property Retail Management the right to use the submission (images / videos) for marketing, promotion and / or advertisement purposes, including print, audio-visual and social media, without restriction or limitation and for unlimited number of times.
Frasers Property Retail Management holds the right to reschedule, change, vary, replace, substitute, amend, withdraw or cancel this Lucky Draw and/or any of the terms and conditions herein at the absolute discretion and without prior notice or any liability to any party.
Information is correct at the time of publishing. The Management of Frasers Property Retail reserves the right to change the Terms and Conditions as it deems fit without prior notice.